Dear FarPlay Community,
We want to extend our sincerest apologies for the service interruption that occurred yesterday. We understand how disruptive and frustrating downtime can be—including for those of you who rely on FarPlay to teach and perform music professionally.
The outage affected the FarPlay app, website, and email and was due to an error at one of our service providers. Service was restored at 8pm New York time.
Thanks to everyone for your patience while we fixed this issue. Making sure that FarPlay always provides an open avenue of communication is our top priority, and we’re working to make sure this never happens again.
We know many of our subscribers rely on FarPlay for their professions. For those of you impacted, please reach out to us via support@farplay.io, and we’ll arrange appropriate credits.
If you have any questions or concerns, please feel free to reach out to our support team.
Sincerely,
David Liao & the FarPlay team